Privacy Policy

1. Introduction

3D Print Everything ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at 3dprinteverything.org, place an order, or use our customer portal. By using our services, you agree to the practices described here.

2. Information We Collect

We collect the following types of information:

• Contact information: Name, email address, phone number, and mailing address when you submit a quote, place an order, or create a customer portal account.
• Order information: Details about the products or services you request, including uploaded design files, project descriptions, and order history.
• Payment information: We do not store your full card number or CVV. Payments are processed securely through Stripe. We retain only the transaction reference and amount for our records.
• Communications: Messages you send through the customer portal or via email are stored to provide support and maintain order history.
• Usage data: Basic analytics such as page views and visit counts to help us improve the site. We do not sell this data.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, invoices, shipping updates, and status notifications
• Respond to your questions and support requests
• Send occasional service announcements or updates (you can opt out at any time)
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Third-Party Services

We use the following third-party services that may process your data:

• Stripe — payment processing. Your payment details are handled directly by Stripe under their Privacy Policy.
• SendGrid — transactional email delivery (order confirmations, invoices, shipping notifications).
• EasyPost — shipping label generation and carrier rate lookup. Shipping address information is shared with EasyPost to generate labels.
• Google Maps — used for address lookup and location features on our site.

5. Data Retention

We retain your order history and contact information for as long as necessary to fulfill orders, resolve disputes, and comply with legal requirements. You may request deletion of your account and associated data by contacting us at [email protected]. Note that we may retain certain records as required by law or for legitimate business purposes such as tax records.

6. Security

We take reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS), secure password storage, and access controls on our systems. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

Our site uses session cookies to keep you logged in to the customer portal. We do not use tracking cookies for advertising purposes. You can disable cookies in your browser settings, but this may affect your ability to use the customer portal.

8. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: